Policies & Information

Hours of Operation
Monday thru Thursday 8am - 6pm
Friday 9:15am - 6pm
Saturday 8am - 5pm
 
 
Payment
        We accept Cash, Personalized Checks (with ID), Visa/Mastercard, Discover, and American Express.  Gratuities are not included in the cost of services except packages.  Some guidelines for gratuities are 15% for good services and 20% for excellent service. We charge a $35 fee for all returned checks.

Appointments
       We suggest you arrive 15 minutes prior to your appointment to handle paperwork and have time to relax and prepare for your experience. We regret late arrivals will not receive an extension of scheduled service times and will be responsible for full service fees.
       A credit card or gift certificate is required to make an appointment.

Cancellation Policy
       As a courtesy to other guests and to our therapists, please give us 24-hour notice if you must cancel an appointment. Late cancellations and "No-Shows" will be charged at 50% of the service price.

Returns
      Hairtage will be happy to accept returns on most merchandise from the Hair Salon and Spa within 30 days of purchase; unfortunately and without exception, we cannot accept items of opened/unsealed merchandise. All refunds are for SPA RETAIL CREDIT ONLY. A credit will be applied towards future product purchases. NO CASH REFUNDS.

Child Policy
     As a courtesy to our adult guests, and to preserve the quiet atmosphere, children not receiving services are not permitted in the salon or spa.

Gift Certificates
     Gift Certificates can be purchased for services, packages, or a monetary amount.  Gift Certificates have no expiration date from the date of purchase. Gift Certificates must be presented for redemption.  They are non-refundable and non-transferable.  No cash refunds.  Sorry, we cannot replace your gift certificate if lost or stolen. Gift Certificate requests may be phoned, faxed, or requested via www.hairtage.com.

Spa Package
     Should a cancellation be necessary, please be aware that we require 24-hour notice. If notification is not received in a timely manner, a cancellation fee will be charged. As a courtesy to our staff, failure to "No-Show" for an appointment will result in a 100% charge for the time reserved.

Cell Phone Policy
     For your comfort and the comfort of our other clients, please turn cell phones to silent or vibrate.

Our guarantee states that we will extend to users of our products the liberty to exchange a product that has been minimally used, if not satisfied within 30 days of the purchase date.  Services will be guaranteed without charge within one week of service if the client is experiencing challenges and is using our product exclusively.  No cash refunds.  All prices are subject to change. We reserve the right to make any exceptions to our policies.

Revised 03/09